Terms & Conditions

Terms & Conditions (T&C)

Last updated: 1st of November 2025

Welcome to Maddy.ch (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to comply with and be bound by these Terms of Service & Conditions. Please read them carefully before using our site.

1. General Information

Maddy.ch is operated by an individual business based in Langnau am Albis, Switzerland.
All products, services, and digital materials offered on this site are subject to these Terms.

By using this website or making a purchase, you confirm that you are at least 18 years old and legally capable of entering into a binding contract under Swiss law.

2. Products and Availability

We make every effort to ensure that all product descriptions, prices, and images are accurate.
However, we reserve the right to modify or discontinue any product at any time without notice.
Colors and materials may appear differently depending on your device’s display settings.

3. Orders and Payments

By placing an order, you agree to provide accurate billing and shipping information.
Payments are processed securely via authorized third-party providers (e.g., Stripe, PayPal).
We reserve the right to cancel or refuse any order for reasons including but not limited to product availability, pricing errors, or suspected fraudulent activity.

4. Pricing

All prices are displayed in Swiss francs (CHF) unless otherwise stated.
Prices include applicable taxes where required but exclude shipping costs, which are added at checkout.

5. Shipping and Delivery

Orders are processed and shipped through our production partners and suppliers.
Delivery times vary depending on product type and destination.
Maddy.ch is not responsible for delays caused by postal or customs processes.

6. Returns and Refunds

If you receive a defective or incorrect item, please contact us within 14 days of delivery at:
Email: info@maddy.ch

Include your order number, photos, and a brief description of the issue.
Returns are only accepted for manufacturing defects or items damaged during shipping.
Personalized or custom-made items cannot be returned unless faulty.

7. Intellectual Property

All content on this website, including images, graphics, logos, and text, is the property of Maddy.ch or its respective partners and artists.
You may not reproduce, distribute, or modify any part of the site without prior written permission.

8. Limitation of Liability

Maddy.ch shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Your use of the website is at your own risk.

9. User Conduct

You agree not to use the website for unlawful purposes or to transmit any harmful or disruptive material.
We reserve the right to restrict or terminate access to anyone who violates these terms.

10. Privacy and Data Protection

Your privacy is important to us. All personal data is handled according to our [Privacy Policy].
By using our website, you consent to the collection and processing of data as outlined therein.

11. Amendments to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date.
Your continued use of the website following any changes constitutes acceptance of the new Terms.

12. Governing Law and Jurisdiction

These Terms of Service & Conditions are governed by Swiss law.
Any disputes shall be subject to the exclusive jurisdiction of the courts of the Canton of Zürich, Switzerland.

13. Contact Information

For questions, concerns, or legal inquiries, you can reach us at:
Maddy.ch
Langnau am Albis, Zürich, Switzerland
Email: info@maddy.ch